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Quality Guarantee

Warranty Policies:

Foam

There is a lifetime warranty on all foam.  This lifetime warranty only covers glue separation and does not cover ripped or torn trays.  Defective foam trays can be returned and exchanged for the exact same item.  Shipping and handling charges will not be reimbursed; however, Battle Foam Designs will ship the replacement foam at no extra cost.  Custom foam trays or foam trays with custom text and logos cannot be returned or exchanged under any circumstance.

Bags

There is a 90 day guarantee on all bags found to be defective due to manufacturing defects. Bags deemed defective can be exchanged for the exact matching product.  Shipping and handling charges will not be reimbursed; however, Battle Foam Designs will ship the replacement bag at no extra cost. 

There is a 1 year limited warranty on all bags.  In this case, the customer may fix the bag locally.  Battle Foam Designs will gladly refund the cost of the work done to the bag to correct any rips or damage caused by faulty straps or other general problems.  Only customers that provide a valid receipt will receive a refund for any corrections or repairs done to the bags.  

 

Please contact us before submitting any bags or foam for refund or return.  We will always do everything in our power to keep you 100% satisfied. 

All damaged products and warranty issues will be inspected and an exchange will be granted by Battle Foam Designs at its discretion.

Please understand if you send a product back that has not been approved for exchange you will be liable for shipping charges to return the product.  We reserve the right to refuse any warranty claim if found to be unwarranted.

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